At Cheap Sandal & Sneaker Store, we’re committed to making your shopping experience as comfortable as our footwear. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your comfortable footwear arrives safely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

International Shipping Notes

  • Customs fees may apply and are the customer’s responsibility
  • Delivery times may vary based on customs processing

Returns & Exchanges

We want you to love your ballerinas, casual sandals, comfort shoes, and other footwear as much as we do. If you’re not completely satisfied, here’s how to return or exchange your items.

Return Policy Details

  • Return window: 15 days from receipt of order
  • Condition requirements:
    • Items must be in original, unworn condition
    • All original tags and packaging must be included
    • Proof of purchase required
Important: For hygiene reasons, we cannot accept returns on worn footwear, especially our comfort shoes and flat sandals that may show signs of wear. Please try on shoes on clean surfaces.

Non-Returnable Items

The following items cannot be returned:

  • Worn footwear (showing any signs of wear or dirt)
  • Items without original packaging
  • Personalized or custom-made products

How to Initiate a Return or Exchange

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for approval – Our customer service team will respond within 1-2 business days with return instructions
  3. Package your items securely in the original packaging if possible
  4. Ship your return to our Portland address using a trackable shipping method

Return Address:

Cheap Sandal & Sneaker Store
Returns Department
3159 Kincheloe Road
Portland, US 97205

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages
  • For international returns, mark the package as “Returned Goods” to avoid additional charges

Refund Process

  • Refunds are processed within 3-5 business days after we receive and inspect your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • You’ll receive an email confirmation when your refund is processed

Exchange Process

For exchanges (size, color, or style changes):

  • Follow the same return process above
  • Clearly indicate in your email which item you’d like instead
  • We’ll ship your new item once we receive the return
  • Price differences will be charged or refunded as needed

Damaged or Defective Items

If your espadrilles, flat shoes, or other items arrive damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement or refund

Need Help?

Our friendly customer service team is happy to assist with any questions about our shipping or returns policy. Contact us at [email protected].