At Cheap Sandal & Sneaker Store, we want you to be completely satisfied with your comfortable footwear purchase. If for any reason you’re not happy with your ballerinas, casual sandals, or comfort shoes, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order, provided they are:

  • In original, unworn condition
  • With all original tags and packaging
  • Accompanied by proof of purchase
Note: For hygiene reasons, we cannot accept returns on worn footwear, especially our comfort shoes and flat sandals that may show signs of wear. Please try on shoes on clean surfaces.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for approval – Our customer service team will respond within 1-2 business days with return instructions
  3. Package your items securely in the original packaging if possible
  4. Ship your return to our Portland address using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • You will receive an email confirmation when your refund is processed

Exchange Process

For exchanges (size, color, or style changes):

  1. Follow the same return process above
  2. Clearly indicate in your email which item you’d like instead
  3. We’ll ship your new item once we receive the return
  4. Price differences will be charged or refunded as needed

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Cheap Sandal & Sneaker Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Change of mind/Wrong size/Defective/etc.] – Preferred resolution: [Refund/Exchange to (specify new item if exchanging)] Please advise on next steps. I’ve reviewed the return policy and confirm the items are in original condition with tags. Thank you, [Your Full Name] [Your Contact Information]

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Worn footwear (showing any signs of wear or dirt)
  • Items without original packaging
  • Personalized or custom-made products

Damaged or Defective Items

If your espadrilles, flat shoes, or other items arrive damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement or refund

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

We aim to make every step of your shopping experience as comfortable as our footwear. If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team.

Return Address:
Cheap Sandal & Sneaker Store
Returns Department
3159 Kincheloe Road
Portland, US 97205