Welcome to Cheap Sandal & Sneaker Store’s FAQ section! We’ve compiled answers to the most common questions about our trendy, comfortable footwear and seamless shopping experience. Whether you’re a fashion-forward trendsetter or a comfort-first shoe lover, we’re here to help.

Product Questions

Q: What types of shoes do you specialize in?
A: We focus on comfortable, stylish footwear including casual sandals, sneakers, espadrilles, and flat shoes. Our collection features everything from ballerinas for women to comfortable options for men, all designed with both fashion and foot comfort in mind.
Q: How do I choose the right size?
A: We recommend checking our detailed size chart for each product. Most of our shoes come in standard US sizes with width options. If you’re between sizes or have specific fit needs, consider sizing up for maximum comfort.
Q: Are your shoes really comfortable for all-day wear?
A: Absolutely! Our comfort-focused designs feature cloudfoam cushioning, breathable materials, and ergonomic support. Many customers report wearing our shoes for 8+ hours without discomfort.

Ordering & Account

Q: How do I create an account?
A: You can create an account during checkout or by visiting our registration page. Having an account lets you save preferences, track orders, and speeds up future purchases!
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Payment Options

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Yes! We use industry-standard encryption to protect all transactions. We never store full credit card details on our servers.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping ($12.95): 10-15 days via DHL/FedEx with tracking
– Free Shipping (orders over $50): 15-25 days via EMS
Q: How long does order processing take?
A: We process all orders within 1-2 business days before shipping. You’ll receive tracking information via email once your order is dispatched from our Portland warehouse.
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some Asian countries and remote regions. Our standard and free shipping options are available to most international destinations.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from the delivery date. Items must be unworn, in original condition with tags attached. Please email us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
Q: How long do refunds take?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Customer Support

Q: How can I contact customer service?
A: Our friendly team is available via email at [email protected]. We typically respond within 24 hours on business days.
Q: Where is your company located?
A: Our headquarters and warehouse are located at 3159 Kincheloe Road, Portland, US 97205. All orders ship from this location.

Still have questions? We’re happy to help! Reach out to our customer care team at [email protected] and we’ll ensure you have all the information you need to step into comfort and style with confidence.